Top 3,405 Reviews From Legit Match.com Buyers (2024)

Customer ServiceStaff

I had a Match.com account for few months and all sudden I was banned. I ask why but they wouldn’t tell me why. I hired a lawyer and then match.com legal rep told me because I was rude and I was harassing women which is false and I wouldn’t be eligible to create a new account. I’m still waiting on two chargebacks from them. They took my 14.99 payment twice. This is the worst dating. They also blacklisted my $1500 iPhone and my IP address which is illegal.

Customer ServiceSales & MarketingOnline & App

Meanwhile someone else has been in my account and did not need my ID or password to get in. I have asked to have my account deleted and they have refused. Most of the people on the site are fake people scams using other people's photos so no loss, but someone is now scamming using my account and they are fine with that because they cannot actually phone anyone from India to verify anything.

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Customer Service

Match.com is a joke. I paid for a month and since paying I have not been able to get into my account. There is no customer phone number to call, you can only email. I have been emailing them everyday, multiple times a day about the problem. They keep telling me they need more information. I have literally sent them everything including a copy of the payment. So in short, Match.com has no customer service help at all and I can't get on the site to cancel the account. So now I have to go through my bank. Stay away from this site, it's not worth the frustration!!!

My experience with Match.com was awful. They took money from me for a subscription of 3 months, and then blocked my profile. I tried to sign in for Ourtime.com, thinking that was a different company. Again they took my subscription money, and they blocked me. They didn't even explain why.

Sales & Marketing

Scam, scam, scam! I agreed to a 6-month subscription for $140.94, payable in 4 installments. Match took my first two installment payments as agreed upon. However, suddenly, a charge of $140.94 was taken from my debit card - after I had already paid half of the amount due. I contacted them and they "graciously" agreed to refund me for one payment. However, they used some bogus excuse that they had given me a refund before (??? when??) and therefore, they couldn't refund me the remaining amount they stole from me. Needless to say, I'm pretty upset. I, like most people, have to carefully budget and having them take $140.94 out of my bank account with no warning or reason why.... Not good business dealings!! Stay away!!!

Customer ServiceContract & Terms

Match.com is a complete joke. A more accurate rating is 0 stars. Horrible customer service and many inactive (and likely fake) profiles to mislead members. I had been a member in the past and returned but didn’t immediately purchase a membership package and simply reviewed profiles without paying. The next day I was blocked from logging onto my account. After days of requesting an explanation of the problem, I got a condescending email (from Dailyn) saying that I violated the terms of service without any further explanation. This site is a complete shame and not worth legitimate peoples’ time and money.

Customer ServiceStaff

Joined on 7/4/24 and they terminated on 7/16/24, no reason given. I found out thru two men I had communicated with, that they canceled me because of "fraud" which can not be farther away from the truth. I tried to get in contact with match to clear this accusation. I was almost scammed by a match member, whom said it was his last day as a member and wanted to communicate via texts, emails and phone calls. Which we did. He was charming, romantic and poetic in all our communications. I was falling for him for over two weeks, until I started noticing, based on his narrative, that he was too good to be true. He always had excuses to prevent meeting in person which we never did.

I was misled into assuming I could send messages, (intros) by paying for a three month Bronze subscription, well guess what, unless you match first, you still only get to send one (1) and only one message per day, What a ripped off, and waste of money, with Bronze subscription, you can only do two (2) useless things (1) Explore unlimited profiles and (2) Rewinds.

Customer ServiceSales & MarketingPrice

Run for the hills, stay away from Match. I closed my account three times and they still charged me four months even though they sent me an email saying that my account has been deactivated, stay away from Match. It is a scam. They will charge you even when you close your account even if they send you an email and say that your account is deactivated, they’re lying. And the only way you can Turn off the auto-renewal is to reach out to Match and they don’t even have a phone number. It is only an email, stay away. It is a scam. I will never use Match again. This is a warning. They are a horrible dating site.

Price

Horrible site. Would not refund my month-long subscription after I realized it was a joke. They will not refund your money. It is also overpriced for what you get. They will offer additionally priced add-ons that make it worse.